If this does not answer your queries, our friendly team will be happy to assist. SuperJuniorIndonesia on Twitter: "RT @MONSTERGRP: [Notice] @henrylau89 If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. If you are linked to other members, you can find their barcodes by signing in, clicking on your name in the top right hand corner, and selecting "switch accounts". Yes, if you need to visit the full site on your phone for any reason, you can access it by hitting the "Standard Site" link at the base of all pages. When purchasing tickets for a particular event you may be limited to a specified number of tickets. What happens if my tickets do not arrive in time? No, for the first release, the app will only be an iPhone app. You will only see this guide once, but will have the option to see it again by clicking on a clearly displayed link which will remain in place for the first 4 weeks after launch. Ticketek Marketplace - Buy and Sell Tickets to collect tickets. What does Ticketek do to prevent scalping? The MCG does apply an additional transaction fee. Group discounts may be offered but do not apply to all events. How do I purchase a Ticketek Gift Voucher? If I have a saved credit or debit card details, do I get a chance to review my saved card details before submitting payment? Safe, Fast and Verified Sign in or Sign up | Tickets for Sport, Concerts - Ticketek Australia Will I be notified of event / gate changes? Can event notifications and location services be turned off from the Ticketek app? How many tickets can be delivered by Mobile Ticket delivery? Discover New Events. Wu-Tang Clan & Nas tickets | Tours and Events | Ticketek Australia Ticketek will deliver a full-service solution that will utilise the knowledge and relationships of Motorpoint Arena Nottingham's existing ticketing and customer services teams. If you do not request a refund by that date, you will have agreed to the reschedule or relocation and will not be entitled to claim a refund; If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges unless otherwise notified at time of purchase). Invitee A changes their mind and does not proceed with their purchase. Some events, however, may have a ticket limit applied; you would have been informed of this on the event page, Each event will have different delivery options, however where available, we recommend choosing ezyTicket or Ticketek Mobile Ticket (see below for details). No, you may only request a refund on your Refundable tickets if your circumstances meet the list of approved reasons. The original expiry date still applies to any balance remaining on your voucher. Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. The example above is for an adult barcode. 1 0 obj Some events have more than one price type. Please see the links below from both Ticketek (MCG) and Ticketmaster (Marvel Stadium) regarding their mobile ticketing processes. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. In this case, you can use your barcode to access tickets and this barcode is provided in your renewal email. Delivery differs depending on the event, please refer to the specific delivery information on the event page of the event you purchased for. This ensures that the group remains together when purchasing seats by avoiding the following scenario: No, Ticketek will not retain your personal information unless you have already signed up as a My Ticketek member. Can I use more than one Ticketek Gift Voucher in the same transaction? If you can't attend an event for legitimate reasons and want to sell your ticket via an online auction site, Ticketek will not object to your sale as long as the selling/offer price is no more than the face value of the ticket. Select an event category type from the Genre drop-down menu and click 'GO'. What is my online AFL Membership account? Please note that the Payment Details page is not accessible from the mobile site or mobile apps. CONCESSION & JUNIOR POLICIES Concession Policy A person must have the appropriate form of concession to purchase a concession ticket. The transaction limit is 10 at both Marvel Stadium and the MCG. Why does Ticketek want to access my Facebook details? All tickets purchased through Ticketek will be mobile or PDF, meaning you can easily access your tickets on your phone via your ticket account or ticket agent app, add them straight to your phone's ticket wallet and share them with your friends and family using the 'Ticket Forward' function. While Ticketek takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. Confirmed timings and priorities will be communicated closer to the 2023 Toyota AFL home and away season beginning. Your region is identified by your IP address. Emily O'Sullivan, CPA - Audit Senior Assistant - Deloitte | LinkedIn Full Ticketek Refundable terms and conditions of sale can be viewed here. As a separate SMS will be sent for each individual ticket, you also have the option of forwarding tickets to additional people at a later time. There are over 20 circumstances you may request a refund. My Ticketek Gift Voucher has no Voucher ID? For clarity, Ticketek may limit, suspend or terminate the MyTicketek account of a user which has been activated primarily to circumvent temporary or permanent suspensions already in place with respect to a different account. Please try again, or try reducing the number of tickets you have selected. No - Most venues have only a small slot in the turnstile where the ticket or mobile phone is inserted to be scanned. You can find information on how to access your Mobile Membership through the AFL Live App here. Mobile Tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 132 849 ahead of the event day to do this. endobj Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR. Am I able to 'top up' my Ticketek Voucher with more credit? Once you have added tickets to your Passbook, you will be able to access event passes at any time regardless of connectivity. Will I be required to pay to reserve a seat? In an New Zealand first and unique to Ticketek mobile ticket, you'll have the option of sending every person in your booking their own individual ticket via Text. Select your desired area, then select the $0 member ticket. Ticketek Marketplace - Buy and Sell Tickets There are a number of reasons why an email does not reach its recipient, including: There are a number of reasons why an email does not reach its recipient, including: The hold period will be configured (in minutes) on an individual basis for each show. Once you have selected your ticket(s), there is a time limit of. The tickets I am purchasing cost less than the value on my Ticketek Gift Voucher, what happens to the remaining value? How do I add my mobile tickets to the Ticket Wallet? We liaise closely with event organisers on matters related to ticket scalping. You may be denied entry into, or removed from, an event where the Seller has reasonable grounds to do so, including if you breach these Terms and Conditions or the Sellers Terms, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others. Change My Location Yes, the full transactional pipeline is contained within the mobile site, so you can purchase tickets to any event through the mobile site. <> Yes, all events that Ticketek ticket for can be found on the mobile site. If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction. How do I redeem my Ticketek Gift Voucher? For example, if eight seats were placed on hold and two have already been purchased, the next My Ticketek Customer can buy between 1 and 6 seats. No, Ticketek Gift Vouchers are not reloadable. However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select. Please be aware that ICC Sydney has NO obligation to honour tickets purchased from or through unauthorised re-sellers. Many businesses act as Ticketek Agencies throughout the country. Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. Note that Mobile Ticket delivery may not be available for every event. Please refer to Ticketek's. https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405 Set up your My Ticketek account, or check the details in your existing account. Yes, the option to use your saved credit or debit card or to save the details of a new credit or debit card while making a Ticketek purchase will be available on all online purchase platforms, including Ticketek's mobile site and mobile app as well as the website ticketek.co.nz. My address has changed. Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). Change My Location If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating please contact us on 0800 686 677. Ticketek Australia - Tickets for Sport, Concerts, Theatre, Arts, Family The mobile number provided will be sent your mobile ticket/s 8. Patrons holding one of the following cards are eligible to purchase a ticket at the concession rate; If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. to then often have to go to their desk at the venue to follow up the issues. No, only Mobile Tickets can be added into your Passbook. Can I sell tickets using online auction sites like eBay? The email account that the message has been sent to is full. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event. General Admission (GA) is the term used to describe a venue where there is no reserved seating for patrons. Replacement cards cost $10. If your question is not answered, contact our membership team via: 1999-2023 Ticketmaster. Ticketek will use reasonable efforts to notify you of such action. Hello fresh has an offer on Ticketek, which is a scam don't click it . You will need to make sure you purchased your tickets with a My Ticketek account so that your tickets will appear on Marketplace. Refer to specific details at each venue regarding accessing the stadium/park. Your remaining balance will be displayed on the payment confirmation page and will also be in your confirmation email. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Where can I find my AFL Membership number? They will be assigned the next two seats along (next to Invitee A). What if I enter my Voucher ID incorrectly online? Yes, you are able to use multiple Ticketek Gift Vouchers. You can redeem your Ticketek Gift Voucher online through ticketek.co.nz, through Ticketek's mobile site and mobile apps, or over the phone through the Ticketek Call Centre. If you are using the Ticketek iPhone app, the tickets in your Ticket Wallet will automatically adjust the backlight to be suitable for scanners. These tickets will be cancelled and reissued in the name of the new ticket owner. Systems are in place at every venue to ensure that each ticket barcode can only be used once. Tickets can be purchased via our website here, or over the phone on 1300 722 515. An invitee purchasing seats can select up to the maximum seats currently remaining for the group. f you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. From time to time we issue statements using for example our Facebook page warning customers not to buy tickets from unauthorised resellers. Note that as the website is looking across all price categogies, the ticket prices can't be shown until you have also selected your quantity and delivery method, Select a price category from the drop down if you want to purchase tickets within a specific location of the venue. P!NK Summer Carnival tickets | Tours and Events | Ticketek Australia Lanyards are sent separately from tickets and should arrive at least two weeks before the day of your event. We also regularly monitor our ticketing system for suspicious transactions. No, the credit card pre-fill feature simply gives you the option to save your card details. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. You can select a quantity of tickets in more than one price type e.g Adult, Child etc. In most cases, tickets must be returned to the place where they were purchased. I had the opportunity to study abroad in Australia during the summer of my Junior year. In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. What can I do to increase my chances of getting tickets to a popular If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). Will I see personalised content on the mobile site? As part of the terms of sale, the only person authorised to purchase tickets is the credit/debit card holder. Please ensure your membership contact details, especially your email address, are up to date so you do not miss these communications. The app also uses your location to alert you of events currently being held at specific venues. When booking from overseas, we recommend you choose either of the delivery options below when they are available: Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit. Don't worry! If magnified, the display may be blurry. Ticketek Gift Vouchers look just like a regular Ticketek ticket. Some States have specific legislation in place to manage the sale of tickets in certain circumstances. If you arrive late, you may not be admitted until a suitable break in the event. PDF CONCESSION & JUNIOR POLICIES - Ticketmaster If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. Yes, you can change your region using the location menu at the top of the Ticketek homepage and we'll remember this choice for your future visits. You can also add the details of your credit or debit card ahead of your next Ticketek purchase by visiting the Payment Details page after logging in to your My Ticketek account. Make sure the backlight on your phone is set nice and bright. If the number you have entered is definitely correct, it may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm I ordered a lanyard with my ticket purchase, when will this arrive? Ticketek is the only authorised ticket seller for entertainment events held at ICC Sydney Theatre and Darling Harbour Theatre. When contacting us about lost or stolen tickets please ensure you have: When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the following message: "Unable to obtain the tickets you requested. Ticketek will very rarely permit GA tickets to be distributed via regular mail thus the reason delivery options such as Registered Mail and Express Post are available only for General Admission tickets. Any value that remains on your Ticketek Gift Voucher once you have completed your purchase will remain on that voucher for your future redemption. Tickets that are detected as being sold or offered for resale in breach of the Ticketek Terms and Conditions may be cancelled without a refund. Ticketing | FAQs | ICC Sydney Once tickets are added to Passbook, simply open the Apple Passbook app. No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. Write a review Ask a question. Please read the "What If My Tickets Are Lost or Stolen" and "What if my tickets do not arrive" questions in the Top FAQs section. Each ticket that we sell contains the following condition of sale: This condition of sale entitles Ticketek to cancel any ticket that we detect as being sold in contravention of the condition, without refund. These tickets are released when not required by the promoter and generally given to us to sell to the public. Once you renew/join as an AFL Member, your club of choice will be notified and they will send your merchandise pack. 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0 Below is a list of the information you should provide us with in your initial contact: ** Some venues have an exclusive ticketing contract. However, some events will have unreserved seating where it is first in, best seats. There was a problem with the email server that the message was sent to. Simply open your mobile ticket as usual from the SMS you receive from Ticketek. Don't worry though, until you finalise your purchase the value will remain on your voucher. Can I change to Refundable tickets after I've bought my tickets? Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. Terms & Conditions of Sale | Ticketek Australia You must allow adequate time for collection or delivery of tickets. We recommend you choose Ticketek's ezyTicket (where available) or Venue/Pre-Paid Collection Outlet. We'll now show you the tickets which have been allocated to you based on your selections. RT @MONSTERGRP: [Notice] @henrylau89 will be playing the @sonicamusicfestival in Australia on March 17th Check out the links before for tickets to the Sidney Myer Music Bowl in Melbourne! Their customer service to follow up and right the problems is poor. Members who renew their membership prior to January 29th will receive their cards in February before the season starts. 4 0 obj New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. How do I add my mobile tickets to my Ticket Wallet? How does Ticketek remember my preferences when I return? Placing seats on hold and redeeming them is limited to online transactions only. Tap "Add to Passbook" at the bottom of your mobile ticket. How can I get Ticketek to sell tickets to my event? Please note that the sale of concession tickets through any of Ticketek's sales channels, whether Call Centres or the Internet, may be restricted by the promoter of the event. https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf If you purchased Refundable tickets during your original event purchase, to apply for a refund please contact the refund team here. All rights reserved. The announcement of P!NK's Summer Carnival tour of Australia coincides with the release of her highly anticipated new album, " TRUSTFALL ". Venue/City Box Office - collect tickets when you arrive in New Zealand. Their barcode will then be on their homepage. If you have access to the Ticketek iPhone app, you can log into your My Ticketek account within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. Otherwise, you must apply for a refund by the earlier of: (a) 4 weeks after notification of the reschedule or relocation; or (b) 72 hours prior to the event. Invitee A starts purchasing two seats from hold. Your unique Voucher ID can be found on the front of all Ticketek Gift Vouchers. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of agencies and box offices for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the agency or box office name to read see more information about that agency or box office. When you purchase your ticket and choose Mobile Ticket as your delivery option, you will be asked to put in your name and your mobile phone number as part of the purchase process. Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. Who is entitled to a concession or child ticket? Guest passes are subject to availability, and information on guest pass availability can be found on our website here.
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