Airlines may deny boarding without the proper identification. This deposit is non-refundable unless your tour is cancelled by us. We will advise you of the carrier operating each flight in your itinerary. Check airline policy for official rules and know that you can always ask the airlines for a request to change the route. Baggage is entirely at owner's risk. All airline tickets must be issued in the name of the passport/photo identity holder. Any loyalty program discrepancies in relation to your booking must be communicated to us within one month of your return date. Coronavirus Airline Policies - StudentUniverse Dollars? If your query is not urgent, please expect a delay in receiving a response. Flight Bookings, Changes & Cancellations - FAQ | StudentUniverse If your flight is eligible to receive frequent flyer rewards, you can make sure you get proper credit in one of two ways. Business Details It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities (including, in certain cases, visas for transit points). All such providers are independent contractors and are in no way affiliated with StudentUniverse or any of StudentUniverses affiliated entities. Heres some answers to the top questions we are getting and information to help us help you faster. Travelers are responsible for ensuring that they have all necessary travel documents and visas. Prices are not guaranteed until full payment is made. Visit My Wallet to see which airline your credit is with and then check your airlines policy for official rules. You must read all applicable travel service provider terms and conditions carefully because in every case they will apply to the provision of your travel services. Its possible that your friend may have qualified for something, but more likely that your friend received a refund in the form of a future travel credit. (Opt out at any time). comments . Some fares are for verified students, teaching faculty, and youth aged 16-25 years old only. In addition, the US is requiring all passengers arriving on an international flight to have a negative COVID test taken within 3 days prior to your flight. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Currently, there are no nationwide testing requirements for domestic travel, but each state may set their own requirements. Please speak to one of our consultants for further details. This table is for informational purposes only. It is your responsibility to ensure you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation. We thought so! If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts not listed will not be ATOL protected. Our Privacy Policy, which you agree may be updated from time to time in our sole discretion, is available for viewing at https://www.studentuniverse.com/about-us/privacy-notice. It is entirely at the airlines discretion to provide you with a seat on a later flight. I had leave revoked in the military and had to cancel my trip. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; Your email address; A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world) The specific details of your request. If you have purchased a return flight, multi-stop or round the world flight and you do not check in on a confirmed flight, the airline will register you as a no show and your tickets on your subsequent flights will be cancelled by the airline. No need to worry, your credit is associated with your original booking and not just your email address. Please confirm which airline your credit is with by visiting My Wallet. Studentuniverse Reviews | Read Customer Service Reviews of COVID-19 - My Flight is Cancelled: Do I Get a Refund? Reviews. We understand a lot of events have been cancelled due to concerns over COVID-19. Both you and the new traveller will remain jointly liable and responsible for the additional costs involved, which will include our administration charge of 125 per person per booking as well as any other applicable travel service providers charges. Airlines generally do not allow changes to your routing or name changes. Further information on the Code and ABTAs assistance in resolving disputes can be found at abta.com. The Student Union charges for various services including, but not limited to, audio-visual equipment rental, facility rental, technical assistance, and graphic design and related printed/copying. Any errors in names, dates, or timings on your documentation will be your responsibility if not reported at the time of booking. Write a Review. accounting for a significant proportion of the package. When emailing us, make sure you include the invoice numbers of everyone in your party. We recommend that you consult with your doctor or specialist clinic before commencing travel. If you can pay with the same credit card, book together by searching for more than 1 person, and following the steps in the checkout process. You will need to input your traveling companions' details before entering your credit card information. StudentUniverse and/or its partners have the right to check a users student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. If you have registered before, please check your registration is valid and has not lapsed. In each case above, a service will be deemed to have been provided to you with reasonable skill and care if it complies with the locally enforced regulations of the country in which it is performed, or, in the absence of locally enforced regulations, if the service is delivered in a reasonable manner given locally accepted standards and practices. Other examples of minor changes include alteration of your flight departure time by less than 12 hours, changes to aircraft type and change of accommodation to a comparable or higher standard. In certain circumstances we or a travel service provider may be required to cancel your travel arrangements (for example, if the minimum number of travellers required for a tour or excursion is not reached or for reasons of force majeure, pandemic or epidemic illness or if you fail to pay the final balance by the due date). To find out if there is a fare difference . These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. You will be asked to sign up or log in. How do I book seat assignments and meal requests? No one other than a party to this agreement, their successors and permitted assignees, shall have any right to enforce any of the terms of this agreement, including under the Contracts (Rights of Third Parties) Act 1999. Airlines can deny boarding without the proper identification. We strive to resolve any dispute amicably. StudentUniverse enables the instant booking and payment (full or 10% deposit) of travel accommodation through our website (/hotels) and those of our affiliate sites. Most of these changes will be minor and we will advise you of them at the earliest possible date. On occasion, refunds of payments for these services are justified, pertaining to non-use, equipment failure, or related reason. If we can't resolve your complaint, go to abta.com to use ABTA's simple procedure. It is your responsibility to check the USA Government Travel advisories for your intended destination at https://travel.state.gov/content/travel.html. Since we incur costs in cancelling your travel arrangements, you will need to pay our administration charge of 125 per person per booking (or such other amount specified in your travel documents). Sign up. Vote. Some airlines permit accrual of frequent flyer points/miles for our Student/Youth plane tickets, and others do not. These policies and rules are binding on you, so be sure to review them before purchase. Any changes to the carrier after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Which I did and I saw 38 kg at first, then at the last minute 0 bag allowance. This use of our name is purely for reasons of identification and does not denote ownership, supervision, or control by StudentUniverse in any way. Please reconfirm your flights at least 24 hours prior to departure. If a pricing correction affects your pending order, we will offer you the opportunity to keep your booking at the correct price, or we will cancel your pending order without penalty. Travel & Covid-19: Everything you need to know. Please see the chart below to see if your flight is eligible for these rewards. All accommodation ratings are set by the relevant provider. We advise travellers to retain sufficient local currency to meet these charges. Due to the large volume of requests, our teams are currently prioritizing customers whose travel is scheduled within the next 72 hours. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? Booking Conditions - StudentUniverse We recommend you continue to watch your airlines specific policy and encourage you to reach out to them and ask them to extend the deadline if needed. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. Travel documents may be subject to certain conditions and/or restrictions such as, but not limited to, being nonrefundable, non-date-changeable, and subject to cancellation and/or amendment fees. Sometimes airlines provide us with fares they do not want displayed to the general public. Change rules and fees can vary tremendously. If you cancel within 24 hours for bookings greater than 7 days in advance, some airlines allow free cancellations. The active codes can always be found on our Promo Codes Page. Issuing Refunds to Credit and Debit Cards - Stanford University We hold an Air Travel Organisers Licence (number 4267) issued by the Civil Aviation Authority. In the event that payment has been made to StudentUniverse by credit card, you agree that you will not seek to charge back your payment to StudentUniverse. On the ticket, they have a link to go to the website of the airline. Each of StudentUniverse's 220+ worldwide airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. To the extent of any inconsistency between a travel service providers terms and conditions and the terms and conditions set out herein, the travel service providers terms and conditions shall prevail, save to the extent that any provision in the travel service providers terms and conditions is deemed to be invalid or unenforceable. We may also disclose your personal information to our overseas related entities and to service providers who perform services for us within and outside the UK. To find the change rules for your flight ticket, look under the My Trips section of your account. You agree and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with our own and/or other customer money. On the checkout page you can enter the details of the card you will be using. First, visit the link for Studentuniverse Refund Policy Coupon Code. Your order constitutes an offer to buy a product. If you want to pay separately, you will need to make multiple purchases. StudentUniverse is not liable for any negligent or willful act or failure to act of any travel service provider or of any third party. By providing personal information to us, you agree that our Privacy Notice will apply to how we handle your personal information and you consent to us collecting, using, disclosing and otherwise processing your personal information as detailed in our Privacy Notice. Do you have better flight specials available by phone. Stopovers are common when you travel long distances, say from New York to Sydney, but stop for a couple of days in Auckland. If we, or the travel service provider identified on your ATOL certificate, are unable to arrange or provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. Travel credit is stored on your StudentUniverse account for future use. The Foreign and Commonwealth Travel Advice Unit may have issued information about your travel destination. It is entirely at the airline's discretion to provide you with a seat on a later flight. Your rights under your contract for travel arrangements will depend on the type of travel arrangement you book with us, which will be either a booking for package travel or for one or more individual travel services. Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. A transfer request must be made in writing by the lead-named traveller not less than 7 days prior to departure and must include proof of acceptance of the transfer by the new traveller. Terms of Use | StudentUniverse Some bookings and other products and services made available by StudentUniverse are subject to additional terms and conditions disclosed to the buyer during the order process. All such means will be deemed sufficient to bind the parties to the terms and conditions of this Agreement. Verify your student status to purchase exclusive student fares. Your travel service providers will be identified on your quote or travel documents and their respective terms and conditions will be available directly on their websites or by contacting them. The request process may take up to 4-6 weeks due to the overwhelming volume of requests airlines are receiving. On the booking of any accommodation you will receive a reference number and a booking confirmation email from hotelinfo@studentuniverse.com. StudentUniverse is an online booking leader for students and young adults under 26 looking to make travel arrangements on a budget. In these circumstances (except where you have failed to pay the final balance) you can either have a refund of all money paid or, if available, accept an offer of alternative travel arrangements of comparable standard (we will refund any price difference if the alternative is of a lower value). The Community List is available for inspection at ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. Call us when youre ready to rebook and we can help you use credit. 99% off Student Universe Coupons | Mar Coupon Codes Beginning January 26, 2021, all travelers entering the USincluding US citizenswill be required to provide proof of a negative COVID test taken within 3 days prior to your flight. However, sometimes the deal may not be available for all dates or to/from all airports. The purchase of your travel booking constitutes a contractual agreement between the traveler(s), customer(s), and/or purchaser(s)(collectively as you and traveler), and Studentuniverse.com Inc. (StudentUniverse, we, us), pursuant to the following terms and conditions (Terms, Agreement): Please read this entire agreement carefully. Please ask us to confirm what protection may apply to your booking. We will ask you for details about your experience to forward to our technical support team. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. I have questions about baggage. Some tickets also may have multiple airlines. To view and book these flights you must be logged in and a confirmed member of StudentUniverse. More information on key rights under the Package Travel Regulations can be viewed at: studentuniverse.co.uk/students/package-travel-rights. However, StudentUniverse and its affiliates, parent company, employees, shareholders, subsidiaries, affiliates, officers, directors, successors, agents, and assigns do not own or operate any entity that provides goods and services for your travel, including, without limitation, lodging facilities, airline, vessel, motor coach, or other transportation companies, guides or guide services, local ground operators, providers or organizers of optional excursions, food service providers, etc. Students are required to pay all, or a portion, of their tuition and fees for any registered course unless enrollment is officially cancelled prior to the start of university classes. If you wish to cancel your flight ticket, you must contact us by phone in advance of your flight boarding. Additionally, a small number of itineraries do need to be booked via an agent. We are a Member of ABTA, membership number W325X. Any claims that may fall under the relevant travel protection policy must be submitted directly to the insurance company identified in the policy. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. When you make a booking with us, you acknowledge and agree that we will be acting as an agent only for the relevant tour organiser or travel service provider, including in relation to packages that we arrange, and that neither StudentUniverse nor any of its directors, employees or agents has any liability of any nature in connection with the relevant travel service, except as set out in these Booking Conditions and the Package Travel Regulations. LAST UPDATED: March 3rd, 2023. It is strongly recommended that you communicate any complaint to the travel service provider in question as well as your travel consultant without delay. If your new flight is more expensive than your travel credit, you will be required to pay the fare difference at time of booking. Any booking you make will be with the relevant travel service provider and not StudentUniverse. We will not be liable for any loss you incur if and insofar as you are able to claim for damages under a travel insurance policy. Have I signed up before? Prices are per person and inclusive of tax unless otherwise indicated. Visit the Travel Clinic website or speak to your travel consultant to make an appointment. There are additional requirements if the child is travelling with only one parent, with neither biological parent, or unaccompanied. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. advance purchase tickets and non-flexible fares) may not be changeable after a reservation has been made and any alteration could incur a cancellation charge of up to 100% of the service cost. Studentuniverse Refund Policy Promo Code : r/BeamOffers
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