Outside Mexico. Rest areas, dressing rooms and restrooms. We kind of had two check-ins, as we got there a bit early before our room was ready. Occidental at Xcaret Destination | Riviera Maya | Barcelo.com What happens if I didn't bring along the credit card used for payment? You must present the credit card (or copy on both sides) used for payment, on the contrary you will not have access to the park and will be losing your purchase. Each photo downloaded is a JPG file, and the videos are MP4. If you visited our Parks: foto@xcaret.com, If you visited our Xcaret Hotels: fotohoteles@xcaret.com. The review was in regards to not being able to access my photo package, but after a week of phone calls and emails my family was finally able to access our photos. With only 63 suites in front of the Caribbean Sea, our first adults-only boutique hotel, shows an intimate, sophisticated and relaxed Mexico. I loved the location of the hotel, very close to everything. We strive to communicate our brand through thoughtful and warm service, ensuring our guests take only the greatest experiences with them. Fully refundable Reserve now, pay when you stay. You must have at hand your bracelets, the number of your helmet, and the date of your visit. 5th Ave 10. Underground River Rafts of 580 yards paddling with special hand paddles. Fill out this form and one of our agents will follow up on your request. The use of the Photo . Doubletree by Hilton Nashua : 2 Somerset Pkwy. Yes. Remember you can purchase water shoes at our shops in Xplor. Dear Valerie149,First and foremost, we would like to thank you for taking the time to share a detailed feedback from your experience at Hotel Xcaret Mexico. Yes, you can contact the photography customer service center From $75. If you want to check our current promotions, visit here. Xcaret Hotels | Xenses Park Official Site No, in Xplor the use of snorkel equipment is not necessary, thats why we dont offer it. No problem! However if at the end of the day there are not so many people, then, youll have the chance to re-engage in an activity. Indeed, a great endorsement of our commitment to provide exemplary service to each and every guest. Doubletree Hotels Middleton hotels are listed below. You can also enjoy the rivers without swimming in other activities like Rafts or the Underground Expedition. Visit Isla Mujeres with Xcaret Xailing on board modern vessels, and get marveled at this Caribbean Island. From Monday to Friday from 7:00 a.m. to 12:00 a.m., and Saturday and Sunday 7:00 a.m. to 10:00 p.m. Local Time. This historic hotel's 2 restaurants, 3 bars/lounges, and gym are some of the featured amenities. . Also, some activities are not suitable for pregnant women, besides not recommended for people with fear of heights, recent surgeries, back pain, or if gets dizzy easily. Learn all the information in our Privacy Notice. How does the discounts purchasing in advance apply? We are sorry but no. If it doesn't, for their own safety, they won't be able to do the activity. Doubletree Boston Andover Hotel. She even offered advice on when to arrive at a restaurant my daughter was interested in trying, to avoid bigger crowds. Restrictions apply. To purchase the photos of your dolphin swim experience, contactwww.delphinusworld.comor to the Customer Service phone numbers (998) 206 3304, 800 DELFIN (800 335 3461) from Mexico or toll-free from the USA and Canada at 1 888 523 2230. All our current promotions are here, click now. Does the Park offer activities for children over five years old? This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Are these activities allowed to elderly people? Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. Ruble (RUB): Visa, Mastercard, Diners, Discover, JCB and Paypal. Copyright Experiencias Xcaret Hotel S.A.P.I. A floating Mexican party awaits you at Xoximilco. She answered immediately and assisted with even my most insignificant requests. Xplor Fuego opens Monday to Saturday from 5:30 to 11:00 p.m. Subject to change due to official regulations. Board the trajinera that takes you on a tour among natural settings, in an atmosphere with live music, dinner, and open bar. Our agents will help you with the pickup information or any other doubt you may have. I had been in touch with Claudia, a guest services manager, prior to arrival and brought up my concerns afterwards, but I only got a response of "I recall offering a resort orientation the day of your arrival which was respectfully declined since you wanted to share time with your friends." Riviera Maya All-Inclusive Resort | Hotel Xcaret Mxico You just press the yellow button and stand wherever the feet are and you got your picture. We can provide it to you if you have your purchase receipt. I'm allergic to gluten, is there anything I can eat at the restaurants? If it's raining on the day of your visit and you decide to make a change of date, your voucher is valid for one year guarantee against bad weather valid only 24 hours in advance. Yes, however the park is made with stone floor, has many slopes and wet surfaces, which makes difficult the movement for people in wheelchairs. I live and work in Quintana Roo and I dont have IFE. Sorry, we dont have them on rent, neither wheelchairs nor strollers. Yes, the activities in Xplor Fuego are designed for all family. What kinds of clothes and shoes shall I wear? All rights reserved. How do I find and download the photos from the website? . Xcaret: DO NOT MISS THIS PARK!! A homage to the best artists from Mexico in an adults-only All-Fun Inclusive experience, that welcomes youngsters older than 16 years old. When I visited the Park I couldn't purchase my photos, can I still buy them? Yes, you must select a specific date to visit the Park. Play it safe and take your own photos with I would have.More. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay It is important to bear in mind that most of our activities need constant physical efforts. Where can children or elderly people stay, while the family engages in activities in Xplor and Xplor Fuego? When purchasing the Photo Pass product, visitors to the parks and tours by Grupo Xcaret can use all the AutoPhoto points at the park(s), the pictures by photographers (including recreational activities), or both. We spent two afternoons in the lagoon, and even swam through several caves to find the resident flock of flamingoes. In all ours Parks you will get pictures with the best angles at each of the attractions, plus the Fantastic Scenarios. He was charming, professional, knowledgeable of the menu, and seemed genuinely happy to be celebrating with us. more. Are the downloaded files of high quality? If you visited our Xcaret Hotels: fotohoteles@xcaret.com I will not repeat everything that has already been said. Within Mexico. But we purchased the photo package 2 parks & the hotel. (01152) 55 4163 7327 You don't have to worry about your phone or asking ppl to take pictures for you. Privacy Terms. Toilet paper, yes, clean towels, yes, even the mini fridge got restocked, but no refills on soap, shampoo, conditioner, etc. Good location. I communicated with guest services manager, Talia, before arrival, to book our excursions and ask a few questions. Can I submit my purchase confirmation on my phone and/or tablet? Operating hours: Monday to Friday from 9:00 to 19:00 Hours. After 14 year's of marriage we finally made it to Cancun. I would like to note, however, that in my previous review, I recieved a response from the hotel director that the Guest Service Management team would get into contact with me immediately, but no one ever did. DoubleTree by Hilton Hotel Boston Bayside - Boston. Youre getting a reduced rate because this partner is offering a discount when you book from a mobile device. Cancun, Quintana Roo. Does not apply for guests at Xcaret Hotels (Hotel Xcaret Mxico, Hotel Xcaret Arte and Casa de la Playa). Hotel Xcaret Arte is a homage to the best Mexican artist. Exact pick-up time will be confirmed when making your purchase. Yes. Your vacation will be memorable while enjoying the best parks in Cancun and Riviera Maya. Hotel Xcaret Arte is an Adults Only hotel that pays homage to Mexico's best artists, where you can experience art from its beginnings, through workshops, exhibitions, happenings and special events. I had written a very negative review about this hotel and due to trip advisor's policy I had to delete it in order to write a new one. FAQs; Customer Service. 4 star Suburban hotel. I mentioned in the fans of Hotel Xcaret Facebook community that one employee impacted my vacation tremendously and I dont know his name. !DO not buy the photo package!!!!!!!! Xenses - Xcaret | Xenses Park Official Site Very Good 4.0 /5 Review Score More Details. Round-trip transportation to Cancun plus ferry to Isla Mujeres are included. How can I find out if there is a pick-up service at the hotel where I'm staying? We are looking to give Mother Earth some of her kindness back, your reservation in Hoteles Xcaret contributes to the actions that Grupo Xcaret has implemented under our Sustainability model; to ensure conservation, diffusion and development of the natural, sociocultural and economic heritage for our future generations. How do I find and download the photos from the website? 450 Summer Street, Boston, MA, 02210. *MSI only with participating cards (banks) issued in Mexico. We also purchased a photo pass package for all of the parks. Xcaret: photo pass worth it? - Playa del Carmen Forum Carretera Chetumal-Puerto Jurez, Km. We use own and third-party cookies to improve your experience on our website. Yen (JPY): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. They moved my parents to a higher up, larger room, free of charge, after we realized that they had been placed in a lower and smaller room due to an error in the booking. Operating hours: Monday to Friday from 9:00 to 19:00 Hours. The free buses with unlimited access to the park saved us probably $1000 by itself. How do you remove the watermark from the photos? Within Mexico. By continuing to browse the site, you agree to the use of cookies. American Dollar (USD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. Is there any type of refund and/or cancellation? 10 Ave South 10, Playacar, Playa del Carmen, Constituyentes Ave. LB, Gonzalo Guerrero, Playa del Carmen, 5th Avenue and 34 St. North, Playa del Carmen. This hotel features a restaurant, a 24-hour gym, and a bar/lounge. The download code is valid for 30 calendar days from the date of purchase. Promotion valid only on websites and Customer Service Centers. Where I can store my personal belongings? 5/5 would recommend again. I would make a point to visit whatever bar Adal is tending the next time I visit. Mexico's Majestic Paradise has more than 50 natural and cultural attractions to make your day unforgettable: shows, underwater rivers and much more. Paid for in US $ we received the hotel photos only. Schedule: Monday to Sunday from 8:30 a.m. to 10:00 p.m. Children: 25% discount from 5 to 11 years old on the adult price. For more information, please consult our list of products and services found in the Price list section of our website. If you visited our Parks: foto@xcaret.com If you visited our Xcaret Hotels: fotohoteles@xcaret.com Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Yes, when you go to the restaurant, please inform your host about your dietary requirements and the chef will advise you on what to eat, or prepare something special for you. Who can I notify if I have special dietary requirements? This was my second visit to Hotel Xcaret and it was no less breathtaking than the first time. If you do not have a credit card to make your purchase, you can choose bank deposit option as a payment method in the checkout process and follow the steps, or dial our service numbers where we will provide instructions to make your purchase via bank deposit. The photo stations are usually distinguished by colorful exteriors surrounding the photo pass camera and when guests simply scan their bracelet at these stations, a photograph is taken -- which can be later be viewed at that particular theme park or at the resort. Guests will appreciate free perks like buffet breakfast and WiFi in public areas. Months without interest, only with major participating bank cards issued in Mexico. In the case of children, the harness must fit properly and have a minimum height of 3.6 ft (1.10 m). The minimum age allowed in Xplor Fuego is five years old. What is the distance between one activity spot and the other? Chetumal-Puerto Juarez Highway KM, Km. We will be delighted to assist you!Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico. The photos of you and all your companions in a single package for you to fully enjoy your visit. Stalactite River of 430 yards to swim inside ancient caves. 3.- Select the album you want to see and the photos will be displayed on the screen, download by clicking on the icon, or click on the icon to download the entire album. What should I do? No one wants to post vacation pictures a week after they get home, they want them as soon as possible. On a PC right-click on the file and select the option to extract. "Its a great place to stay . This is my happy place, my own personal paradise. If youre a minor, you can ask an adult to drive you. In our venues, life merges with art. Traveling on business? Xenses Admission; Tour Tulum-Xenses; Save more. We arrived very early and rooms we not ready so we were given our bracelets and immediate access to all of the amenities. Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Monday to Sunday from 9:00 a.m. to 6:00 p.m. (EST). However, you are not to worry; your helmet is equipped with a built-in chip that activates the cameras that we've installed for you as we go along. Departure and arrival points of all activities can be found in the center of the park, therefore distances between activity spots are very short. Relax with a drink at one of the 3 bars/lounges and get perks like free WiFi. What is the time for pick-up at my hotel and where should I wait? And we are going back again. Get the best of Mexico through its culture and nature at Xcaret, and have a fantastic day at a natural wonder in Xel-H. I have sent multiple difference emails requesting assistance with no response. If you visited our Parks: foto@xcaret.com Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Canadian Dollar (CAD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. Food and drinks were included on both tours, and the restaurant in Valladolid on the Xichen tour was a favorite meal for my whole group. 17.17 mi from city center. Hotel Xcaret Mxico. There's a steam room on site, and a 24-hour front desk and a coffee shop are also provided. Pick up at the airport could not have been easier. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Should you decide to come back to this destination, please do not hesitate to contact us through this media, as we will be delighted to arrange every detail of your stay with us, to ensure you take the best of Mexico with you.Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico, This is the version of our website addressed to speakers of English in the United States. You must present official ID (IFE) with address in Quintana Roo. Do you have scooters on rent inside the park? Xcaret Website; Xcaret Hotels; Other Parks and Tours; Xcaret Promotions; Have you visited us? Come and live the Riviera Maya adventure. de C.V. | Sorry, the tickets for any of our attractions are not transferable. At what speed does the zip-line travel and how long does a single journey last? Advanced purchase discounts may vary depending on booking date and dates of stay. Subject to availability. No, only TOURS include transportation departing from Cancun or Riviera Maya. If you buy multiple parks, the pictures taken at the hotel are included for free. Please see our partners for more details. No one was watching him, and yet, he smiled the whole time. I made a habit of spending the very early mornings on my balcony in the hammock. The photo package includes service for the parks and tours chosen by the client at the moment of purchase, considering the number of visitors and the number of parks on its selection. Do I need to make reservations in advance or can I buy at the Parks ticket booth on my visit? What happens if there is an error and I have a duplicated charge? The Experience Photo Pass is offered to each guests Hotel Xcaret by way of the resort's mandatory bracelet, which allows guests access into their hotel room and entry into the theme parks. If you have an account, sign in now to post with your account. However, with an advance purchase of at least seven days in this website or by calling our Customer Service, you get 10% discount on the cost of the regular price and 15% off purchasing 21 days or more in advance. Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. You can take it as many times. Schedule: Monday to Friday from 8:00 a.m. at 11:00 p.m. | Saturdays and Sundays from 8:00 a.m. at 10:00 p.m. Quintana Roo local time. Prices and availability subject to change. Feb 5 - Feb 6. The Mexican decoration and the different organic amenities will immerse you into carefully crafted spaces that will make your stay unforgettable. Can I submit job credentials and/or payroll to enter as a Quintana Roo resident? They did an AMAZING job with the photos at all 5 parks . If I book for a specific date, can I change it afterwards? Other small things that kind of irked me were: our toiletries never got refilled. If you visited our Parks: foto@xcaret.com In case of amphibious vehicles, they can participate, but only an adult with driving license is allowed to drive. Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. This time, we certainly have failed in delivering this promise to you, and on behalf of all my team, I offer a sincere apology for the inconvenience we have caused you.Thank you for taking the time to write your detailed review. What happens if I forgot my download code? Rates shown are nightly rates before taxes and do not necessarily reflect all Middleton, MA discounts available. Enter the heart of the Mayan jungle. Theres not an exclusive activity for young children, but they can do them all if they observe each one of the requirements, and must be accompanied by an adult all the time. per night. Cabins, apartments, houseboats! It is important to confirm your transportation service at least 48 hours in advance. We are encouraged to offer unforgettable experiences and our team works diligently to communicate our brand through a unique and warm service, with the commitment that all our guests take the best of Mxico deep in heart. DoubleTree by Hilton Hotel Boston - Bedford Glen. Speed doesnt go higher than 19 mph. Each park has its own price for the photos pass. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Can I transfer my ticket to another person? Prices vary according to season. Please verify the policy to change the date of visit or cancellations. It was a fantastic location for us. Rest areas, dressing rooms and restrooms available during your visit. Old Navy - Paseo del Carmen Shopping Mall. I went to the park and couldnt buy them. de C.V. Xplor park is the most amazing park that will take you to enjoy adventures across the maya jungle on amphibious vehicles, swim and float in underground rivers and flying the sky on zip-lines. The food is really good. I left my fanny pack there and they found it for me, and a staff tracked me down at the commuter station (Back Bay 5 min walk) because I left my hat in the room as well. Xcaret in Cancun Mexico: Our Review - The Barefoot Nomad Take advantage of the free WiFi in public areas, express check-out, and free valet parking. 800 yards of a cavernous adventure through flooded caverns, jungle paths and aquatic slides. A full-service spa, 4 restaurants, and an outdoor pool are all featured at this smoke-free hotel. We are experts in creating unconventional experiences making your event extraordinary. HOTEL XCARET ARTE - 105 Photos & 15 Reviews - Yelp 800 006 FOTO (3686) New activity: Underground Expedition. No problem! The Park doesn't close for bad weather, only in case of a storm or a hurricane alert, in which case your visit will be rescheduled. Mexico: 998-883-3143. . Lock in the lowest price from these sites. What can I do? The Parks space is limited and priority is given to all of those who wouldnt have yet participated. Luxury Resorts in Riviera Maya | Hoteles Xcaret DoubleTree by Hilton Hotel Boston - Westborough, Next: Show All Available Comparable Hotels with Pricing, Andover Bird Sanctuary (Moncrieff Cochran Sanctuary), Addison Gallery of American Art hotels/motels, Tewksbury Hospital (Massachusetts State Infirmary), Hotels close to Lawrence Heritage State Park, Hotels close to John Greenleaf Whittier Homestead and Museum, Hotels near Boston National Historical Park, All Doubletree Hotels in or near Middleton.
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