Laura Buick-Pontiac-GMC Truck, Inc. | Complaints | Better Business The warranty you purchased covers a material defect and also covers cosmetic damage caused by potholes or "curb rash" if you have alloy wheels. Susan Hagopian and her husband Stephen Hagopian, of Glen Carbon, look at the interior of a 2012 Acadia FWD Denali at the Laura Buick-GMC dealership. I called Laura Buick GMC who I bought the truck and warranty through to get my money back because the warranty was no good since the wheels couldnt be fixed. Search listings from Laura Buick GMC in Collinsville, IL to find the right vehicle for you. The new showroom at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. I have seen road debris chip paint and bumpers but this isnt anything similar to that type of damage. Chevrolet Owner Benefits at Laura Chevrolet Buick GMC of Sullivan Chevrolet Owner Benefits Owning a Chevrolet vehicle has its perks. This is why a proration rather than full refund is being offered. In case you have further questions on booking your test drive or require certain recommendations on how to reach our dealership, contact us at +1618-623-4768 where we now have happy, intelligent car dealership industry experts that can surely assist. Laura Waller - Senior Public Health Officer- Healthy Weight - LinkedIn Laura Auto Group is a Buick, Chevrolet, GMC, Dodge, Jeep, Ram, Chrysler BBB Business Profiles generally cover a three-year reporting period. Im baffled., Suspect charged in fatal shooting in downtown St. Louis, Former Sweetie Pies TV star Tim Norman gets two life sentences in nephews death, Cardinals manager Oliver Marmol slams ump C.B. Sign in to create your job alert for Makeup Artist jobs in Harrow, England, United Kingdom. ****Please Note: We are humans working with computers . No one ever calls back and I have to keep calling. Upon initial inspection it was discovered that your vehicle was lacking fluids and coolant. Please let us know when you would like to have to coordinate the touch-up repair and we are happy to accommodate your schedule in doing so. With being able to display more cars on the showroom floor and having attractive prices along with having the inventory to support those sales numbers.. Part of the front lot at Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. You have had your Terrain for over 3 months with no mechanical issues or concerns prior to this. ******* *******Laura Buick GMC. As discussed, we stand behind our workmanship and want to make this right for you. ************. General Manager at Laura Buick-GMC, Inc. Collinsville, IL. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. They were supposed to fix a place on the car, but they went back on their word there. My mistake. Both should provide you with peace of mind that your vehicle is in sound operating condition. They also have been provided all the information needed to reinstate the warranty. When you inquire online nobody contacts you. All good for the dealership you made money installing the airbag and know it will cost me around a $2,000 to get a new dash. Get a quote on any of the new or used vehicles from our stock. Please reach out to me directly and I can provide you with the warranty information you are looking for. ***** ****** However, once a sale is completed our vehicles are removed from our website in real time. Laura Buick GMC - Home - Facebook Owner at Laura Buick-GMC, INC Collinsville, Illinois, United States. This profile is powered by Birdeye. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. They use *** and getting some work done I check with *** to let them know of a possible claim before going to shop and they tell me dealership sold me a extended coverage cover only by gas powered heavy duty and that the extended Coverage doesn't not cover Diesels and was told when I bought the coverage it did. 136. Use our search function below or click the buttons of popular models to start your search! Laura Anderson - Owner - Laura Buick-GMC, INC | LinkedIn So every time I get in my truck Im reminded of the day I took my truck to Laura Buick to get what should have been a simple part change. I am happy to discuss in further detail if you have any questions or concerns. Seriously underwater., Arch Madness: 2023 MVC Basketball Tournament bracket, schedule, game times, TV info, St. Louis man charged in quadruple fatal crash; police say he ran off with his license plate, Centene expects to lose millions of Medicaid customers beginning in April, Neman: Missouri womans saga of trying to find common sense at Walmart, I can still hear the roaring of the engine, says father of teen maimed in downtown St. Louis. Twenty-million-dollars in inventory doesn't hurt, he said. This has been going on for several weeks and every time I call to get an update the response is either any day or let me go check and get back to you. The main sign located at Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. Sign up for our newsletter to keep reading. Well I didnt end up getting the GMC but instead went with a ram. Quick response and helped order my Yukon in a timely manner. Waiting for response from **** or *****. The second, and most recent, incident involves the 60m/60k mile extended bumper to bumper warranty I purchased with the truck. The other items recommended were not since you did not authorize or pay for the additional repairs needed. You have permission to edit this article. However, you were provided and declined additional repair work to fully repair your vehicle. Our goal is to give you a better way to purchase and service your automobile. This gives us more validity, said Sales Manager Jack Anderson III, who is the son of owners Laura and Jack Anderson Jr. When we tell people we're a top dealer in the country, people feel at ease.. . This dealership has told me one lie after the other. Search more new GMC vehicles for sale here at Laura Buick GMC. He's one of the new salespeople hired on since the expansion. | Learn more about Laura Waller's work experience, education . Service Manager. They were working with salesman David Powell, who has been selling cars for 11 years. Schedule Service Contact Us Other then that my sales guy was great when I bought the truck. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Not sure how you sell an extended warranty to fix the wheels the say its normal wear and tear and never intend on honoring this warranty. When Glen isn't managing our shop he . To clarify, your wheels would be covered under the road hazard portion of the warranty (bent from a pothole as just one example). You do benefit from the road hazard portion of the tire and wheel protection, along with the 3 other components of the warranty you purchased. He said the family environment is a nice change from other dealerships. Very helpful and friendly. Join to connect Laura Buick-GMC, INC. Report this profile Experience . Laura Buick-GMC dealership at 903 N. Bluff Road. When my payment statement arrived I noticed extra money besides the wheel warranty was credited towards the balance. Service Manager. Please let me know if you have any further questions or if we can be of further assistance. Its been two weeks. Let me see if there is any possibility that they may goodwill a replacement dashboard. Your comprehensive owner benefit program, Chevrolet Complete Care, ensures our commitment to owner satisfaction. Dealership did not disclose vehicle being in an accident that involved being towed prior to purchasing. Laura Buick GMC Lifted Trucks Laura has over 100+ new and pre-owned lifted trucks to choose from. We apologize for the dissatisfaction you are having with the warranty product you purchased two years ago. The policy covers paintless dent repair, windshield repair, key replacement, and tire and wheel protection. The end of Oct. we took our Buick Regal to Laura Buick dealership because our check engine light was on. laura buick gmc inc. laura buick gmc inc. laura buick-gmc. 903 N Bluff Rd, Collinsville, IL 62234 903 N Bluff Rd, Collinsville, IL 62234 United States, 'Facebook Reviews' are now 'Facebook Recommendations', How to respond to bad reviews and repair your online reputation. Meet Our Staff | Georgian Chevrolet Buick GMC Auto Dealer Called and asked to bring in-inspected and advised that over 3000.00 worth of work needed. All.i ask don't let me waste my time to fix something that a dealership worker gets paid by the hour to do. Attracting new construction and providing resources to long-time local businesses are on the agendas for Collinsville and Edwardsville for 2013. Definitely will recommend to friends in the market. Yes 199. Along with the truck I purchased a. We are happy to assist.All the best. Bucknor for rejecting handshake: Zero class, Man shot and killed after fight in downtown St. Louis, Fate of St. Louis Fox Theatre still undecided, Liberty High student killed in St. Charles shooting could heal you with a smile, Brothers who did everything together, fashionista among victims in fatal St. Louis crash, St. Louis prosecutors staff down by nearly half as caseloads jump. After several calls and having to drive to the dealership to get any answers I've been getting the run around about getting the extended vehicle warranty reinstated. Please let me know if I can assist with anything. All questions answered. However, your policy clearly states that excluded items from coverage are environmental damage caused by rust or corrosion, chemical damage, damage to chrome plated wheels, and failure resulting from wear and tear. Glen has been part of the Georgian team since 2000 and has a combined 30 years in the Automotive industry. The new entrance at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. away) (618) 803-4225 | Confirm Availability Video Walkaround I thought in purchasing the warranty I added 60k miles of warranty to the vehicle but have now found out that is not the case. approved for the Colorado through CarGurus Dan Come see why we are the #1 Volume Buick GMC. I canceled a wheel protection warranty on 11-23-2021. He informed me that he has spoken directly with Mr. ****** and that Mr. ****** was pleased to hear that the warranty had been reinstated and all issues resolved. It also states that chrome wheels are not covered by the cosmetic damage portion of the agreement. We took it in and they kept it about another month and a half. Laura Buick GMC is a COLLINSVILLE Buick, GMC dealer and a new car and Please let me know how we can further assist. Subscribe with this special offer to keep reading, (renews at {{format_dollars}}{{start_price}}{{format_cents}}/month + tax). . Referrals increase your chances of interviewing at Orveon Global by 2x. Dan Parker SALES AT BOMMARITO AUTOMOTIVE GROUP St Charles, MO. Visit us today and see for yourself. For December, we were 25th in the country (for GMC sales), so we just continued our growth, Anderson said. Owner at Laura Buick-GMC, Inc. Collinsville, Illinois, United States. Drivetrain. It's much more comfortable.. It has been 2 days since I asked for the information and I still have no response from them. Thank you for bringing this concern to our attention. Buy I guess I'll call again to wait on hold again and say to call me back and I bet I won't hear back again when they promise to call back. Please let me know if you have any questions or concerns. This is provided upfront for all customers to ensure any known vehicle history is transparent and available prior to ever even working with one of our team members.