Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. Please refund me the differance between what you charged me and what the tickets actually cost. And, I will never refer you to any of my friends and family. If you have any additional questions, we encourage you to reach out to our online support team on social media. The person the ticket was for has since died. Vivid Seats' email and phones were not responding to many numerous requests. FINALLY found a phone number for you and called and spoke to Romeo who was simply the best! Accidentally purchased tickets on wrong date and chatted with an agent immediately after. We spent $700 and had our experience ruined for really no good reason. Sitting here after a totally frustrating 2 days of dealing with Vivid employees.
Buy and Sell Tickets: Concerts, Sports & Theater | Vivid Seats They made me jump through hoops to get my money back. The Insurance is not included. I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. Day of game they said only had 2 tickets available and sold my other 4. Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer's concernsWe have been in contact with MrLux and reached an amicable resolutionHowever we would like to address his concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the . Tickets to Aint to Proud Stage Play in West Palm Beach. Date of experience: 26 February 2023.
Contact Customer Service | Vivid Seats People need to understand that VividSeats works against you. At this venue, Section B is behind the Pit. It wasn't until I purchased the tickets and they were transferred that the tickets show different rows with the same seat number. We do this to make sure each fan is able to choose tickets that are most accommodating to them. Overall, my experience was very positive. On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. 36 employees at Vivid Seats have reviewed Vivid Seats across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means were committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. Click here to get notifications about new complaints of Vivid Seats. Tickets must meet standards set by Vivid Seats they must be for a U.S. event, and you cant sell tickets before you own them. I attempted to purchase regular GA tickets for the upcoming Fall Out Boy concert in Virginia Beach and after check out realized there was only one ticket when I KNOW I set the purchase number to two. This information will help to determine next steps. Any shipping fees associated with transferring the tickets are the responsibility of the buyer. We can see that your tickets contain a standard disclaimer at the bottom, but we can assure you that you will have no problem using these tickets. ConsumerAffairs is not a government agency. These seats sell for $35.00 each. Thank you Amanda. This is clearly a loophole being used often by venues to protect these ticket scammers. When the tickets never came, I contacted Vivid repeatedly. The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event date and the tickets are valid. I have screenshots on my phone the night of the event showing me messaging them on their online chat system and them saying they couldn't pull up my name, email address or the confirmation number they gave me themselves when I purchased the tickets. I got an email the day they were supposed to get to me saying that they were sent but I would need different tickets to use at the venue.
Vivid Seats: Reviews, Complaints, Customer Claims | ComplaintsBoard I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. 10.1K Ratings. What kind of scam is this? I will always use vivid seats when getting my tickets. I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. Request to speak to a Vivid Seats agent. We were able to confirm that a previous advocate was able to move forward with giving you a full refund for your order and uploaded a $75 in store credit under your order file as a one time courtesy. Yes, you get great prices on concert tickets because it is a con. Terrible customer service. My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. We have confirmed that your tickets are still valid for entry, and if you were to encounter any issues at the venue with these tickets we encourage you to call us immediately so we can help ensure you get to attend. Vivid Seats Culture At a Glance. The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. We are all set now and appreciate her cheerful assistance. We added millions of opinions to our database and summarized over a million opinions.
Vivid Seats Reviews | Shopper Approved I have documentation of everything and really wish I could attach it to this review to show proof of their lies. Got us a great deal on our tickets love this company. From over pricing. Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. I was purchasing 3 tickets and wanted to make sure we are all seated together. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. Customer identification can be provided if needed. You advised that you arrived at 7:50 PM. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. Repeatedly asked to speak to manager and he refused. The site didn't show the total of $632.10 until after I purchased the tickets. Desired outcome: Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. It is never our intention to make our fans feel this way. Vivid Seats Review: Is it Legit, Reliable or a Scam? I would never have the paid this amount of money for average seats. Over 100 million tickets sold. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months. The tickets were shown as $ 264. you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. Parking for events often closes when the event starts or shortly after, and is also sometimes first-come-first-serve even if you pay for a reserved spot. It was a nerve racking 5 months wait, but I did receive the tickets as promised!!! Claim your listing for free to respond to reviews, update your profile and manage your listing. Do I need to print these tickets? In this guide, I will be reviewing Vivid Seats in detail. I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10!
Top 2,153 SeatGeek Reviews - ConsumerAffairs They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. Date of experience: November 28, 2016 Useful Share Advertisement DS David Simonich US Nov 27, 2016 Nothing arrived.
Complaint about Vivid Seats? File now, we help resolve it! We understand it's frustrating when events are postponed. Order number [protected]. Copyright 2022 Consumers Unified LLC. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. I was purchasing tickets for a show and the venue did not have tickets for sale yet so I purchased through here since they were only available here and paid 200$!!! I received a link to claim my tickets within 5 minutes of purchasing and was able to transfer the tickets to my Ticketmaster account. I have been to several concerts in the past not ever have been treated like this saying I have withheld money from y'all, if you find the reason y'all should reach out and find out what happen instead of assuming* y'all need to take me off y'all's email listings if y'all aren't going to let me purchase any more! I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. I had to purchase four more tickets that were handicapped seats from the venue. It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. First time using Vivid Seats to get tickets. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! I used their site this morning to purchase two tickets to a show. Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). Vivid Seats provided fraudulent tickets to me. Sign up to receive our free weekly newsletter. Vivid seats sucks. The following is a chronological timing of the events that occurred: 3 for $533.58. Heads up. So, if you sell tickets for $100, you will receive $90. VividSeats has B rating with the BBB.org as of September 2022. Upon reviewing your order, we can see that the lot opened at 11:30 AM and the game started at 4:30 PM. Vivid seats are scammers. Kept telling me same blurb about it was my fault, not his, no refund, etc. Tried and tried last night (4/10/22) and again most of the morning (4/11/22) to buy tickets. and then vice versa on the inventory thing. I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. they are all the same basically. We'll get you there. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. I went to the venue, and they advised the tickets were third-party tickets.Unfortunately, they could not honor them because each was not valid. The event was then rescheduled for July of 2021and then cancelled again. Vivid Seats review: Customer guarantee Vivid Seats' 100 percent buyer guarantee makes the site appealing. Yes. If you have any additional questions, we encourage you contact our online support team by sending us a DM on social media. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. Customer service would not help since the event was technically postponed and not cancelled. I had to buy either 1 or 3. Rest assured that we monitor all postponed events closely for news on cancellations and new dates, and we'll let you know as soon as we have an update from the venue.
Vivid Seats gets you the best seats in the house | CNN Underscored If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. He reassured me of any concerns I had and was very patient with me. It went to automated system and never got a person to talk to. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. Tickets were sent 57 minutes prior to showtime After I was told by customer service 2 hours prior to showtime that they could not contact the seller. Please Refund at least $1000.
Vivid Seats Draws Complaints Over Long Refund Delays - TicketNews Vivid seats is such a scam!!! The company offers promotional deals and discounts via email, and, according to the website, Vivid Seats ships tickets directly to you in any of the following forms: Vivid Seats gives sellers a safe online marketplace to find interested buyers. Vivid Seats. Ong please do not use this businessshadey as a summer afternoon under a big oak tree. Angel P helped me out. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: Share your photos and videos with others to prove the truth of your words.
Vivid Seats Reviews, Complaints, Customer Service - Revdex.com Recent customer reviews are positive; 100% buyer guarantee; Over 100 million tickets sold; Lots of filter options to narrow down events; Vivid Seats makes it easy to find information about major upcoming live events.
However, many people buy tickets on behalf of friends or family, or have others accompany them to the event, so in this case your name does not need to be printed on the ticket. And we dont stop there; we invest in technology to keep our costs low, and pass the savings on to you. The agent will be able to grant you a refund if your scheduled event has been canceled. We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down. BS. Paid $160 for a single ticket for a show that was rescheduled (twice). Disgusted. Dial 833-228-5143. ColPhorbin 1 yr. ago According to many clients, at times the site pays attention exclusively to one direction of events, while competitors work in several directions at [] Vivid Seats' 100% Buyer Guarantee means that if your event is canceled without a rescheduled date, or if your tickets aren't validated or don't arrive on time, you'll be fully compensated or. 5 Weeks later changed their policy!!! I was able to purchase tickets during and event before the presale of a show overall the tickets are real yet they are overpriced compared to the original sale. Service 16 Value 14 Shipping 9 Returns 6 Quality 10 Positive reviews (last 12 months):76.5% Positive 13 Neutral - 0 Negative 4 View ratings trends These were sold from the originator which means there's no reason they couldn't have been refunded. We were also told that the tickets would show up within 48 hours on the event. If you order in enough time, youll have an opportunity to react and/or make alternative plans, if necessary. Eugene was very helpful with my questions. Good Grief. A.
Vivid Seats Pay & Benefits reviews - Indeed I hate what you stand for. I could not attend. To that end, we always provide a full breakdown of the order total (including fees) prior to purchase. Vivid refused a refund! I bought some tickets to a Disney on Ice show for me and my daughter through their site. We invite you to reach out to our online support team by social media. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. Scammed!!! Chicago Illinois I asked to print the tickets for my group but was told I had to use the electronic system. The staff are even more amazing. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. We use dedicated people and clever technology to safeguard our platform. When I got to the rodeo they couldn't find my ticket so I had to get a new one! Luckily, the tickets were sent to me within an hour and they came through Ticketmaster. You do NOT provide a valuable service; you instead eliminate other purchasing options and make yourself indispensable by way of ticket monopoly. Who Sets the Price on Vivid Seats? The second time was one of my worst experiences trying to buy event tickets. Beware. I never will again. The sale of these tickets even violates Virginia state code which states: 59.1-466.6. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. Providing an exceptional buying experience is something we want all of our fans to experience. When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. Complete scam drove 4 hours for a game and was told the tickets had been resold and we couldn't get it. Claim it and get a lot of features. 1st time user. Despite very different reviews, the site is very popular not only in America but also abroad. I will never ever purchase from Vivid seats again. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. Vivid seats will not do anything. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. He said I should post the tickets for sale. Vivid Seats - Fraudulent agreement / promises made for a full refund No person that issues tickets for admission to an event shall issue any such ticket solely through a delivery method that substantially PREVENTS the PURCHASER of the ticket FROM LAWFULLY reselling the ticket on the Internet ticketing platform of the ticket PURCHASERS CHOICE..
Ticketmaster vs StubHub vs Vivid Seats, etc. All the same? Here are 8 tips for writing great reviews. Long story short the ticket transfer did not go smoothly.
Cancellation Policy : Vivid Seats Customer Support Vivid Seats: Reviews, Complaints, Customer Claims, Page 3 | ComplaintsBoard Of course they kindly offered to repost the tickets with all sellers fees and zero guarantees. Going to more events with Vivid Seats gets you to more events. Well my tickets were an e-transfer from one of their professional scalpers and I cannot sell these tickets on any reputable site because most reputable sites dont allow e-transfer tickets. Making sure our fans are able to attend their desired event through us is our top priority. No. And Vivid Seats did not tell them that they had cancelled tickets that were already paid for. Jeremy of Las Vegas, NV Verified Reviewer. Abel helped me and made the process easy. Shame shame for all the people you have messed with and hurt. Today I purchased 4 tickets to the Matchbox 20 concert in Oct 2021 I worked with Luis B. They refunded, but I am out 2 nights for the hotel. This changed due to Covid, but we did not get a refund because it was getting rescheduled. Ticket Listing Information 9. We don't want you to feel that you've been mislead, so please don't hesitate to reach out to us if you'd like us to show precisely where that information was displayed during checkout. Very minimal details or expectations were provided for project proposal which led to a lot of personal time spent on it. I complained and they advised these were upgrade tickets and no refund would be issued. My friends and I attend several differant venues and purchase tickets online. They have a helpful blog about big shows and games that you can get information about, learn the schedule, and find .
How safe are tickets sold on Vivid Seat, StubHub and SeatGeek? - WCPO I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. We could not access or find on Ticketmaster and vivid customer dis-service. Barbara, who is my agent, was absolutely the best that you could have. We look forward to receiving that documentation so we can review your order again and work together to reach a resolution.