I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. From the "Reason for replacement" drop-down menu, select "wrong item was . $900 item. Buyer claiming wrong item was received. HELP!! Copyright 1995-2023 eBay Inc. All Rights Reserved. Omg I JUST heard that same story!!!! I have had a few people say they didnt receive their orders when I know I sent out to all of them. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. On August 12th I got a decision back stating: We reviewed this case and decided to issue the buyer a full refund. Made sure we sent all images to amazon as it was within 30 days of purchase. Learn how your comment data is processed. to confirm if the buyer is correct as they just seem to send the item back to me and when I complain to say nothing is wrong with the . Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. Copyright 1995-2023 eBay Inc. All Rights Reserved. 01:30 PM. 04:02 PM. Youll be asked to provide evidence that the buyer returns a different item (I just submitted a pic of the item I sent and the pic the buyer sent me) and sign an affidavit. Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. Buyer claims I sent wrong item : r/Mercari - reddit.com Disputing the chargeback can take a lot of time and hassle on your behalf. If the package was mixed up, it would have happened there. 26-05-2020 BUYERS ABUSE POLICY Sellers should be very careful when describing items and only ship out things as described. I had been using half sheet sticky labels for almost a month before sending out this order. Both early political pieces. Is it possible they received it from another seller? The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. Thanks guys, Ive emailed the buyer and said shes sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but Ill go and have a look through help. This is what it takes to get ebay to appeal a return in your favor. eBay is very aware that scams occur on the website. Somewhat new, never had this happen before. If say you suspect the package was tampered with than you are opening yourself up to loose seller protection. I agree with that. Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. They offer some sort of limited-time discount in order to create a sense of urgency. A buyer will offer to purchase your item and send a larger payment than required. I also ask if you have me mixed up with another seller you've purchased from recently. Similar to the above scam, a fraudulent seller can place a fake Ebay customer service number on their profile or product page. Once you receive back the false item, wait for tracking to update in ebay' s system to show you've received it. Amazon Sent Wrong Item (What To Do, Exchange + Keeping) I asked what exactly was wrong, what were the specs of the system, and what cooling system they were using. 4) Request return shipping label credit as buyer made false claim. another scam they will say they are selling a item say half price then you purchase that item i e cost 500 you pay 200 secondhand they then will sell the item to you hoping the money will be released from e bay say they sent via e bay with a tracking number your then thinking well giving me details been honest saying that in box this not in box all week messaging this person wheres my item so convincing they said they sent without something or no its not that type so in your head your believing be here soon then you see a tracking number type it in its actually e bay standard royal mail 5 days later no item then they start saying wont come any quicker, well my advice open case instantly as 9/10 of time no tracking the buyer will reward not to get black mark against there name and tell you its ok ill sort it sorry did not come the scam they borrow your money for a week never sent a item soon as open case instantly refund loan of a few hundred quid no interest they borrowed of you perfect for people who e bay trust be careful as in meantime your waiting to open a case and hoping you lose they win either way win with borrowing money of you interest free as skint for week even better if you lose they get to keep your money please be aware of this scam happened to i was refunded by them or e bay not sure 5 days later though either way very devious. Is there any point in doing that? Message 1of 30 Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots. Call them constantly, email them, tweet them, bug the shit out of eBay for business on Facebook, demand to talk to supervisors, refuse their offers for a call back and stay on the phone instead so that they will have to update you every two minutes about their progress finding a supervisor. The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). You can ask the customer to return the item, but he has no legal obligation to do so. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips CHAPTER XIII. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. eBay will not assist with a transaction that occurred beyond its purview. But I would like to reach more buyers. i think someone is trying to scam me like this to. 10/31/2020 at 3:54 pm #83017 Antique Frog I never sold anything over $300 so this is a lot of money and first ever claim of wrong item sent. Otherwise she wouldn't have bothered. "Hi. No they dont. My problem is that the buyer wants a refund, even though they gave me the wrong address which is 100% a fault of theirs. There is so much scamming going on Ebay, Sellers dont have a chance. They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. I've only had to use these pics a few times but they save a lot of hassle. Sucks!! Cheaper seller scam: In order for it to work, sellers must provide proof of item delivery. If you get the item back as a buyer you have the option to relist and recoup your outlay. But at least it was worth somewhat close to what the item I sent them was worth. So after 5 calls today on my last call I asked for a U.S Manager right away not a supervisor. We had a top where it was returned with snot. I don't want to leave anyone in the lurch, but I'm not sure what more I can do. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. I never sold a necklace on ebay period, and never saw that one in my life. They look the same to me.. on When a buyer wants to return an item and be issued a refund, here is what you do first. 2) Buyer most likely will open SNAD return request. But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? 06:46 AM. eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited. Sunday Mystery Wall is back! $15 each. - Facebook Ebay always takes out the fees and send the remaining money to the Bank on file. Is it not possible to take pics of item A and still send B? on I've had this happen to me before, albeit for a much cheaper item, but I knew I sent the right item because it was the only one listed, only one I mailed one, buyer claimed it was the wrong item. I asked my boyfriend to print off the labels and post them while he was at work. Press question mark to learn the rest of the keyboard shortcuts. You purchased a specific quantity of an item, but received the wrong amount. Met 2 other sellers on the facebook group he was bs'ing, and they reported him as well. The item ordered was a coil of hook & loop tape. I once again immediately had them call me to dispute this. I have no idea how to get on the phone with a live human being? Ebay claimed that the item was in "different condition". Dispute the refund. did said person say they woud send you the motorcycle and the title and then you would have to pay? Anderson Maria is an eBay seller trying to tell me that eBay is trying to contact me through my email to confirm a payment with a gift card in advance to ship n deliver a motorcycle that Im interested in purchasing is this a scam? Buyer gave wrong address, and expects refund, who - The eBay Community Sizes: XS to 2XL. If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. Its disturbing to me and I dont even know how long I am going to sell on eBay now because of this happening when I send my orders out every time I get an order. Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. Strictly No RETURN NO EXCHANGE policy. 2. Select Order Not as Described. Send a poliet email to the customer informing them that they have returned the incorrect order it could be a mistake . If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative. I responded to the return but Im really freaking out. Here are some of the most common ways eBay sellers are scammed. Particularly if the item is expensive, popular, or desirable (such as new cell phones or gaming consoles). In my experience, they have always used the original packaging, and have never even opened the packages to inspect them. I recently had the same experience. After completing the sale normally, the seller will post the package with the correct address but the wrong name. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. 3) When you receive the return and can confirm the buyer returns a different item, do not process refund and you have two days to appeal the return. I have to take her to court! Do you have the number? If you want to file a refund request hassle-free, sign up for DoNotPay and do it in minutes! What's the tracking number? The fact that I tried to rule out a mistake on his part and he ignored me, plus the fact that his pic was the switched item propped up beside the box I did mail him, with my label visible told me he was doing this knowingly. This looks like a long list but its important to be very diligent when buying or selling on the eBay platform. Dollars. 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